Hybrid Name Mismatch Handling

We’ve launched Hybrid Handling for Name Mismatch!

You can now configure how Pay Out transactions with name mismatches are handled based on similarity score ranges. This gives your team more flexibility to automatically cancel clear mismatches while routing grey-area cases for manual review.

With this release, you can:

Combine Automatic Cancellation and Manual Review — Use both handling methods at the same time based on configurable mismatch thresholds.
Set Threshold-Based Handling Rules — Define which similarity score range should trigger automatic cancellation and which range should require manual review.
Reduce Manual Review for Clear Mismatches — Automatically cancel transactions where the submitted name is significantly different from the bank’s recorded name.
Review Grey-Area Cases — Route transactions with moderate similarity scores to the dashboard for manual review, helping your team handle cases caused by minor differences such as titles, abbreviations, or name order variations.

By default, Name Mismatch Handling remains configured as Automatic Cancellation with a similarity threshold of 80%. If you would like to use Manual Review or Hybrid Handling, please contact us through your communication channel or email [email protected].