1. Can merchants retrieve transaction information via API?

Yes, merchants can easily retrieve Pay In transaction details, including the list of transactions and specific transaction information, via our APIs. This flexibility allows you to use the Xenith Merchant Dashboard or build your own custom dashboard. Refer to our API documentation for details on endpoints and sample requests.

2. What happens when a Pay In transaction fails? Is there any error context provided?

Yes, when a Pay In transaction fails, we provide detailed error code contexts and explanations. Common reasons for failed transactions include: Duplicate transactions, exceeding amount limits, invalid or unsupported payment channels, you can refer to our API documentation for a full list of error codes and troubleshooting tips.

3. Can merchants access depositor information?

Yes, if a Pay In transaction is successful and you have the necessary permissions to access customer information (refer to User Management), you can view depositor details, including: Bank Name, Account Holder, Account Number. This information is available on the Xenith Merchant Dashboard and is included in the CSV export.

4. What is the transaction expiry time for Pay Ins?

The Expired status can occur due to two reasons:

When the deposit time (payment deadline) has passed
You can decide on the "deposit expiry" (payment deadline) time based on your preferences. Reach out to [email protected] if you wish to modify the deposit expiry time.
When the transaction is manually flagged as expired
If there is an issue with the transaction, or you wish to cancel the payment for any reason, reach out to [email protected] while the transaction status is still Pending, and we will help you manually flag the transaction as expired.